[ENTER YOUR RETURN POLICY OR USE THE DEFAULT INFORMATION PROVIDED BELOW] If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within Ten days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than Ten days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured,traceable method to the address below. [Shelleysbeads.com 121 East Kimberly Drive, Syracuse New York 13219 Attn; Shelley Lorber Owner